Privacy Policy

Information we may collect

When you request service or contact Taverax, we may collect:

• your name
• phone number
• email address
• city or ZIP code
• device type, model, or serial-related details you provide
• description of the technical issue
• photos or screenshots you choose to upload
• preferred contact method
• scheduling information
• service history, estimates, and invoices

How we use your information

We use this information to:

• respond to quote requests
• understand the issue you need help with
• communicate about service
• schedule appointments
• prepare estimates and invoices
• provide technical support
• maintain basic business records
• improve our services and website

Taverax does not sell your personal information.

Photos, screenshots, and device information

Photos, screenshots, model numbers, and other information you provide are used to understand your service request and provide support.

Please do not send passwords, Social Security numbers, financial account information, or other highly sensitive information through the quote form.

Passwords and account access

Whenever practical, customers should enter passwords themselves.

Taverax does not intentionally retain customer passwords unless temporary access is necessary for an agreed service and the customer has authorized it.

Third-party services

Taverax may use third-party providers for website hosting, email, quote-form processing, file uploads, scheduling, payments, analytics, and other business functions.

Those providers may process information as necessary to provide their services.

Data retention

Taverax may retain quote requests, service records, customer communications, invoices, and related records for reasonable business, tax, and recordkeeping purposes.

Your choices

You may contact us to request correction or deletion of personal information we maintain about you, subject to records we may need to retain for legitimate business or legal purposes.